Shipping, made clear.
Everything you need to know about order processing, delivery, tracking and receiving your METAPEPS order.
Designed around secure delivery.
At METAPEPS, we take care when preparing and dispatching orders. Our goal is to make the shipping process straightforward while ensuring that orders are packaged appropriately for transit.
This Shipping Policy explains how orders are processed, dispatched and delivered. Please read this policy carefully before placing an order.
From order to delivery.
Our shipping process is designed to keep your order moving clearly through each stage.
Order confirmation
Once an order has been successfully submitted, you will receive confirmation of your order details.
Order preparation
Orders are reviewed and prepared for dispatch. Processing times may vary depending on order volume, product availability and other factors.
Secure packaging
Once an order is ready, it is packaged and prepared for shipment using appropriate packaging for transit.
On its way to you
Your order is handed to the relevant delivery service. Tracking information will be provided where tracking is available.
What to know before ordering.
Shipping availability
Shipping availability may vary depending on the destination and applicable laws, regulations and carrier restrictions.
Delivery estimates
Any delivery estimates provided at checkout or through our support team are estimates only and may be affected by circumstances outside our control.
Tracking
Where tracking is available, tracking information may be provided after your order has been dispatched. Tracking updates are controlled by the delivery service.
Delivery address
Please ensure that the delivery information entered at checkout is complete and accurate. METAPEPS may not be responsible for delays resulting from incorrect or incomplete information.
Unexpected delays.
Occasionally, shipments may be delayed because of carrier disruptions, customs procedures, weather, incorrect delivery information, regulatory requirements or other circumstances beyond our control.
If your order appears to be delayed, please contact our support team with your order number so that we can assist where possible.
Cross-border shipping.
International shipments may be subject to customs processing, import requirements, duties, taxes or other charges imposed by the destination country.
Customers are responsible for understanding and complying with the laws and import requirements applicable to their destination.
Please check your package carefully.
Inspect the external packaging when your order arrives.
Confirm that the items received correspond with your order information.
If there is an issue with your shipment, contact METAPEPS promptly with your order details.
Have a shipping question?
Our support team is available to help with questions about orders, delivery and shipping.
METAPEPS products are intended solely for legitimate research and laboratory purposes. Products are not intended for human or veterinary use, diagnosis, treatment, cure or prevention of any disease or condition.
